Shipping policy
❌ Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
- Orders may be canceled within 12 hours of purchase.
- After this period, orders may enter processing and can no longer be canceled.
- Once an order has been shipped, it cannot be canceled.
You may still request a return after delivery in accordance with our Return & Refund Policy.
📦 Shipping Method
Orders are generally processed within 1–3 business days.
NovaSteps automatically selects the most suitable shipping carrier based on the destination, warehouse location, and current delivery performance.
⚠️ Customers cannot select a specific shipping carrier during checkout.
Some orders may be shipped from trusted local retail stores, authorized distribution warehouses, or official supply partners located across Europe and Asia.
⏱️ Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
All delivery times listed below are estimates based on typical logistics performance. Actual delivery times may vary due to customs, carrier delays, weather, high-demand periods, or other circumstances beyond our control.
NovaSteps ships worldwide.
⚙️ Processing Time
- Standard processing time: 1–3 business days
- During peak seasons, promotional periods, or high order volumes, processing may take slightly longer.
Once your order has been processed, it will be handed over to the shipping carrier as soon as possible.
🌍 Estimated Shipping Times
United States / Canada
- Processing: 1–3 business days
- Shipping: 6–20 business days
United Kingdom
- Processing: 1–3 business days
- Shipping: 4–8 business days
Australia / New Zealand
- Processing: 1–3 business days
- Shipping: 5–10 business days
Europe
- Processing: 1–3 business days
- Shipping: 5–10 business days
Other Countries
- Processing: 1–3 business days
- Shipping: 6–15 business days
🔍 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order by:
- Checking your shipping confirmation email.
- Using the tracking number provided by the carrier.
Tracking information may take several business days to update after the parcel is handed over, especially during international transit.
If you cannot locate your tracking details, please contact us at:
⚠️ Important Shipping Notes
Delivery times are estimates and are not guaranteed.
Delays may occur because of:
- Customs clearance or inspections.
- Shipping carrier disruptions.
- High-demand periods or seasonal congestion.
- Severe weather or other unforeseen events.
- Delays during international transfers between carriers.
Some products may be shipped from:
- Trusted local retail stores in Europe or Asia.
- Authorized distribution warehouses.
- Official manufacturing or supply partners.
This sourcing model allows NovaSteps to purchase selected products during regional promotional periods and offer competitive prices while delivering orders directly to customers in the United States and other supported destinations.
Because products may be dispatched from different locations, delivery times, packaging, labels, or tracking routes may vary slightly.
Customers are responsible for any applicable customs duties, import taxes, or local fees required by the destination country.
📩 Contact Us
For questions about shipping, delivery, or your order status, please contact:
NovaSteps Customer Support Team