Terms of service
Overview
By accessing and using novastepsco.com, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and anyone who accesses or uses our website and services.
If you do not agree with any part of these Terms, please discontinue using our website.
Products & Services
NovaSteps offers premium footwear, including sandals, sneakers, boots, loafers, and other lifestyle footwear.
We strive to provide accurate product descriptions, images, specifications, and pricing. However, we cannot guarantee that every piece of information is completely accurate, current, or free from errors.
Many of our products are sourced through:
- Trusted local retail stores across Europe and Asia
- Authorized brand distribution warehouses
- Official manufacturing and supply partners
Because products may originate from different regional retailers or distribution centers, minor variations in packaging, labels, product tags, or finishing details may occur. These variations are normal and are not considered manufacturing defects.
Pricing & Availability
All prices displayed on our website are subject to change without prior notice.
NovaSteps reserves the right to:
- Update product pricing at any time
- Modify or discontinue any product
- Limit purchase quantities
- Cancel orders affected by pricing errors, inventory issues, or technical problems
Orders & Payment
By placing an order, you confirm that:
- You are legally authorized to enter into a binding purchase agreement.
- All billing, shipping, and payment information you provide is accurate and complete.
NovaSteps reserves the right to refuse or cancel any order, including but not limited to:
- Suspected fraudulent activity
- Unauthorized payment transactions
- Pricing or product information errors
- Inventory shortages
- Violation of these Terms of Service
Shipping & Delivery
Delivery estimates are provided for convenience only and are not guaranteed.
Delivery times may vary depending on:
- Customer location
- Product availability
- Shipping carrier
- Customs clearance
- Local delivery services
Since NovaSteps sources products from authorized retailers and official distribution warehouses across Europe and Asia, some orders may ship from different warehouse locations depending on inventory availability.
NovaSteps is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control.
Please refer to our Shipping Policy for complete shipping information.
Returns & Refunds
All return requests and refunds are handled according to our Return & Refund Policy.
By placing an order, you acknowledge and agree to the terms outlined in that policy.
Product Use & Disclaimer
All products sold by NovaSteps are intended for everyday footwear and lifestyle use.
By purchasing and using our products, you acknowledge that:
- Comfort, sizing, and fit may vary depending on personal preference and foot shape.
- Customers are responsible for selecting the correct size using our sizing guide.
- Proper care and maintenance should be followed to maximize product lifespan.
NovaSteps is not responsible for:
- Improper use or misuse of products
- Normal wear and tear
- Damage caused by accidents or improper storage
- Individual differences in comfort or fit
Intellectual Property
All content available on novastepsco.com, including but not limited to:
- Logos
- Branding
- Product images
- Graphics
- Website design
- Product descriptions
- Text
- Videos
is the exclusive property of NovaSteps and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, NovaSteps shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of our website
- Purchase or use of our products
- Shipping delays
- Website interruptions
- Product availability
- Technical issues beyond our control
Our maximum liability shall never exceed the purchase price paid for the affected product.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Kingdom, without regard to conflict of law principles.
Changes to These Terms
NovaSteps reserves the right to update or modify these Terms of Service at any time.
Any revisions become effective immediately upon publication on this page.
Customers are encouraged to review these Terms periodically.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
NovaSteps Customer Support Team