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@NOVASTEPSCO
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Help & FAQs
1. Why are NovaSteps products so much more affordable than retail stores?
1. Why are NovaSteps products so much more affordable than retail stores?
We help you order directly from authorized Birkenstock retailers and outlets in Germany — where these sandals are priced for local shoppers at exceptional value — as well as from trusted stores and factories in other countries offering great deals. Your order ships straight to your door with no middlemen, distributors, or retail markups. By cutting out those extra costs, we can offer genuine, premium footwear at prices well below typical US retail.
2. Are your products 100% authentic?
2. Are your products 100% authentic?
Yes, absolutely. Every pair is sourced from legitimate retailers, outlets, and manufacturers — never replicas or counterfeits. You receive the exact same genuine, high-quality product you'd find in stores, simply at a much better price.
3. How long will my order take to arrive?
3. How long will my order take to arrive?
Because we source and ship directly from our partner stores around the world, delivery typically takes around 7–15 business days depending on your location. We think it's well worth the short wait for authentic products at these prices — and every order ships completely free. You'll receive a tracking number as soon as your order is on its way.
4.How can I contact your support team?
4.How can I contact your support team?
We're always here to help. You can message us directly through chat, or email us at support@novastepsco.com for the fastest response. Our team usually replies within 24 hours and is happy to assist with sizing, orders, tracking, or returns.
5.How does your 30-day return policy work?
5.How does your 30-day return policy work?
You can request a return within 30 days of receiving your order. Items must be unused or lightly tried on and in resellable condition with original packaging. To start a return, simply contact our support team with your order details. Once approved, we’ll provide return instructions and process your refund after inspection.




